Last updated: April 17, 2026
Some tours require a deposit to confirm the booking. The balance is due by the date stated in your booking confirmation. If you fail to pay the balance by the due date, your booking may be cancelled.
Refunds (where applicable) will be processed to the original payment method within 7–14 business days after we confirm the refund. Bank processing times may vary.
If you initiate a chargeback with your card provider, we will respond with booking and payment records. If the chargeback is unjustified, we will seek to recover the funds and may pass on any fees.
Receipts and invoices are issued on request. Please contact enquiries@ourrootssg.com for copies.