Priacy Policy

Privacy Policy

Last updated: April 17, 2026

Introduction

Our Roots SG ("we", "us", "our") collects and uses personal information to provide and improve our services, process bookings, and communicate with you. This Privacy Policy explains what information we collect, how we use it, and your rights.

Our Roots SG located at 200 Jalan Sultan, Singapore 199019. If you have any questions about this Privacy Policy or our data practices, please contact us at enquiries@ourrootssg.com or call +65 8362 6259.

Information We Collect

• Contact information you provide when enquiring or booking (name, email, phone, message).
• Booking details (dates, number of people, tour preferences) required to fulfil your booking.
• Usage data and cookies collected automatically while you use our website.
• Payment Information: When you make a booking or purchase, your payment details are processed securely by our payment gateway partners (such as Razorpay). We do not store your complete card or UPI details on our servers.

How We Use Your Information

• To process bookings and enquiries and to communicate booking confirmations or changes.
• To provide customer service and respond to your requests.
• To improve and personalise our website and services, including marketing where you have consented.

Legal Basis for Processing (where applicable)

We process your personal information only when we have a lawful basis to do so, such as your consent, to perform a contract with you (e.g., to provide a tour you booked), to comply with legal obligations, or for our legitimate business interests.

Sharing and Disclosure

We may share data with service providers who help deliver the tour (hotels, transport suppliers), with payment processors, and where required by law. We do not sell personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies for analytics, functionality and marketing. See our Cookie Policy for details and how to opt out.

Data Retention and Security

We retain personal information only for as long as necessary to provide services or as required by law. We implement administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, or unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You may request access to, correction, or deletion of your personal data. To exercise your rights or ask questions, contact us at enquiries@ourrootssg.com.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us personal data, please contact us to remove it.

Cross-border Transfers

Your information may be transferred to and processed in countries other than your own. Where we do so we use safeguards required by applicable law.

Changes to this Policy

We may update this policy from time to time. We will post the updated policy on this page with a new "Last updated" date.

For more details, please review our Cookie Policy, Payment Policy, and Cancellation Policy.